ICICI Bank Job Vacancies 2022 | Permanent Job
ICICI bank of Bhubaneswar, Orissa released Vacancies for Team Leader Phone Banking.
Interested candidates can apply for this job through an online application.
Table of Contents
Salary of ICICI Team Leader Phone Banking Job
₹5,00,000 - ₹10,00,000 a year
Job Type
Full-time
Regular / Permanent
Work purpose of ICICI Team Leader Phone Banking
• The responsibility of the team leader if telephone banking is to manage a set of 8 customer service associate.
• Team leaders will be responsible for driving customer experience (NPS), quality, sales process/performance.
• Team leaders will also give constructive feedback and regularly coach agents to facilitate performance improvement.
• Team leader must identify process/product failures that lead to phone banking calls and forward them to relevant teams for resolution.
• He is also responsible for managing the daily performance metrics of his team members by assisting the CSA in client reporting and product release.
Application Form for ICICI Team Leader Phone Banking
ICICI bank published online application form. Candidates are requested to fill the form. Click the below link.
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